Purchases may be
returned or exchanged up to
30 days after the invoice date but
are subject to a
20% restocking fee. All returns and exchanges must
be in new condition with the original packaging. Returns and exchanges (except
for defective items) will NOT be accepted after 30 days.
Please note that BuyMoxa.com cannot accept the return of any opened software,
modified products, or custom products.
30 Days Return Policy for Non-Defective Return
A 20% restocking fee
will be applied to all returns or exchanges.
No returns are allowed
after 30 days have elapsed from the invoice date.
Shipping charges for
returned items are the responsibility of the customer.
Returned products must
include all of the following items:
All original boxes and packaging, with original product codes on
All manuals, accessories, and documentation
All returns must be
authorized and have an authorization number.
Process a Return or Exchange
The return and
exchange policies described here apply only to products purchased from BuyMoxa.com.
Before returning or
exchanging an item, please call us at
(866) 397-7388 to
request an RMA (Return Merchandise Authorization) number. Instructions for
packaging and return will be provided at that time. You may also email us at
Please note that if
you attempt to return or exchange a product without first obtaining an RMA
number, your refund or exchange may be delayed and you will assume the risk of
loss and the payment of return shipping charges. Please contact us before
returning a product or refusing delivery of a product.
For exchanges, new or
replacement items will be shipped to you after the original items have been
received at our facility.
All Moxa products are
backed with a manufacturer’s warranty of up to 5 years, including nonstandard
and OEM/ODM versions.
Click here for details.
Credit for returns and
exchanges is issued once we confirm receipt of the merchandise and required
items. Please be aware that your financial institution may take 5 to 7 business
days to process your credit and post it to your account.
Tax (if applicable) is
refunded with returns. Original shipping and handling charges are not refundable.
To receive a complete refund, all items from the original purchase must be